One-sentence summary
GB/Z 234-2026 (AI Customer-Service LLM System Technical Requirements), published 2026-08-27, gives guidance on technical requirements for LLM systems in customer service.
Standard Overview
GB/Z 234-2026 is a guiding technical document for AI LLM systems in customer-service scenarios, drafted by relevant organizations to guide customer-service LLM system build-out.
Key Terms
| Item | Detail |
|---|---|
| Standard No. | GB/Z 234-2026 |
| Title | AI Customer-Service LLM System Technical Requirements |
| Published | 2026-08-27 |
| Type | National guiding technical document |
| Status | Published |
Sources
- National Standards Platform: https://std.samr.gov.cn/